When the order is confirmed, the delivery takes place as long as the products are in stock. Then, the order is shipped in 24 to 48 hours top. The delivery is made by “UPS” (standard delivery) in 3 to 4 working days in Europe, in most cases. The client can be informed through the service email customer model within 24 working hours after the order. 

The delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is achieved through the control system used by the transport company. Deliveries depend on the country and destination zone, as detailed in the "Shipping and returns" on the web.

For over 8 working days upon previously established, in date order delivery delays, and being attributable to Sneakerscare the customer may cancel the order in accordance with the procedure described in "return". Any payments made will be refunded to the buyer within 14 days. 

Will not be considered late delivery those in which the order has been made available to the customer by the carrier within the agreed time and was unable to be delivered by Customer attributable cause. 


If at the time of delivery, the customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

If after 2 to 4 working days of the exit distribution of the order has not been agreed delivery, the order will be retained in one of the UPS Access Point. After 15 days the order will be returned to our stores and the customer will be responsible for the new shipping charges.

Also, the customer will bear the costs of return to the origin of the goods, as well as any costs associated management. These expenses are deducted from the amount paid for the purchase of the items, in case of return.

If the reason you could not make delivery of the package is misguidance, transportation initiate an investigation. In these cases, the response times of our delivery company you usually range between one and two weeks, and by the SNEAKERSCARE team will do everything we can to resolve the issue of how best to our customer.


The customer must check the condition of the package to the carrier on behalf of SNEAKERSCARE., make delivery of the product ordered by specifying the delivery note any abnormalities that could be detected in the packaging. If subsequently, after review of the product, the customer detects any incident as a hit, break, signs of having been opened or any damage caused by shipping it, it undertakes to inform SNEAKERSCARE via email in the shortest period of possible and within a maximum of 1 working day delivery enclosing a photograph to verify the damage time.

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